Foundational Design Research showed that a lack of communication between patients, doctors and nurses often causes a loss of information and disorientation during a hospital stay.
The design challenge was to conceptualize a mobile service that would improve communication between staff and empower patients through a more transparent recovery process.
Creating user journey maps including different touch and interaction points of the various stakeholders set the foundation for the product. Continuing an iterative design process between ideation, wire framing, testing and observation using different devices and interaction models resulted in patient empowering service.
To enable transparency the most important part is sharing and providing information so nurses and patients know what is happening and why.
By using a smart watch as helping device the patient can access information provided by the hospital at a glance and actively generate additional vital data himself. Accessing a dynamic data library the virtual assistant teaches background information on prescribed medication and gives an overview of the future process.
By synchronizing vital data the hospital can respond to the expectations, needs and desires of their patients and make the stay as efficient and pleasant as possible.